FAQ

Frequently Asked Questions

Simply browse our collection, select your size, and click “Add to Cart.”
Once ready, proceed to checkout and complete your payment securely.

We accept major credit cards including Visa, Mastercard, and American Express.

Orders can be modified or canceled within a short window after purchase.
Please contact us immediately at mardass.store@gmail.com.

We ship from Italy.

Orders are processed within 1–3 business days.
Delivery usually takes 2–5 business days within Italy and slightly longer for EU countries.

Once your order ships, you will receive a confirmation email with tracking details.

Yes. You have 14 days from delivery to request a return.

Items must be unworn, unused, and in their original packaging.

Refunds are processed within 5–10 business days after we receive and inspect the item.

Please refer to our size guide available on each product page.

We aim to display colors as accurately as possible, though slight variations may occur due to screen settings.

Mardass is built around intentional design — refined silhouettes, quality fabrics, and timeless pieces designed to move with modern women.

Need More Help?

If you couldn’t find the answer you were looking for, our team is here to assist you with anything you need.

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