Thank you for shopping at www.mardass.com. We strive to ensure your satisfaction with your purchase. If you are not completely satisfied with your order, please read our refund policy below.

1. Eligibility for Refunds

• Items must be returned within 30 days of the delivery date.
• Merchandise must be unworn, unwashed, and in its original packaging with all tags attached.
• Items marked as final sale, such as swimwear and bodysuits, are not eligible for a refund.

2. How to Initiate a Return

1. Contact our customer service team at jons19198989@gmail.com to request a Return Authorization (RA) number.
2. Package the item securely in its original packaging.
3. Include a copy of your invoice and the RA number in the package.
4. Ship the package to the address provided by our customer service team.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

4. Exchanges

• If you wish to exchange an item, please follow the return process to receive a refund, and then place a new order for the desired item.

5. Shipping Costs

• Shipping costs are non-refundable, and you will be responsible for paying your own return shipping costs unless the item is defective or incorrectly shipped.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order for a replacement or refund.

7. Changes to This Policy

We may update this refund policy periodically. We will notify you of any changes by revising the effective date above.

Contact Information

For questions or concerns regarding your order or this refund policy, please reach out to us at:

• Email: jons19198989@gmail.com